REFUND
1. Thank you for choosing Lush Nail Bar. We want you to love your experience with us. Once the bill is paid, it is convenient to consider that you are happy with the service and its price. However, if you are
not satisfied with the service(s), please kindly talk to our Receptionist or Manager. Due to the nature of our business, we insist all complaints must be handled during or immediately after your service. Complaints coming days after will not be handled unless falling into 4/ or 5/.
2. If the issue cannot be resolved satisfactorily in the shop, the services/ products will be removed and the bill will be undue. As long as you keep the product, the bill is due.
3. If for any reason, after the payment a refund is agreed, it will be done with a voucher with 1 year
validity. We do not operate any bank, cash or any other refund method.
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BROW/ LASH EXTENSION
NAIL ENHANCEMENT
4.Lush Nail Bar offer 7 days warranty on the Shellac, Dip, Gel X and Acrylic Nails. Any issues related to our craftsmanship will be fixed and/ or replace with the same color. If Guests are willing to amend the design or the color, an additional fee will be charged. Only quality issues related to our craftsmanship will be addressed. If Guests remove or degrade the products on purpose, Lush Nail Bar will not be held responsible. Photograph are taken for each service for quality assurance. Report the issue to us as soon as possible, we will arrange a convenient time for you to come back.
BROW/ LASH EXTENSION
5. After the payment which marks your full agreement with the terms, price, style, fullness, shape and overall result of your new lashes. Redness or irritation may appear within 24 hours. We would recommend eye drops to ease the process. If after 48 hours, symptoms of reaction persist, we would advise you to come back for a removal and a refund. The removal at our salon must happen within 48 hours with the symptoms still present. Nonetheless, these cases are extremely rare because our Guests already know about their allergies prior to the service. Please refer to the consent form in which you acknowledge and accept the risk of allergic reaction. If you are not in town, we would need a medical note clearly stating the reason of the medical condition and dated within 48 hours of the service to process a refund,